Returns & Refunds Policy
Effective Date: July 23, 2025
Thank you for shopping with us. We aim to provide high-quality lighting products and excellent customer service. If you're not fully satisfied with your purchase, please review our return and refund guidelines below.
1. Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in its original packaging
- Be returned within 14 days of delivery
- Include proof of purchase (order number or receipt)
2. Non-Returnable Items
We do not accept returns for:
- Customized or special-order items
- Used, damaged, or incomplete products not due to our error
- Clearance or final sale items
3. Return Process
To initiate a return, please contact us at info@yourstore.com with your order details and reason for return. Our team will provide return instructions and shipping information.
4. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method, as we are not liable for lost returns.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7 business days.
6. Damaged or Incorrect Items
If you received a defective or wrong item, please contact us within 48 hours of delivery with photos and a description. We will arrange for a replacement or a full refund, including shipping costs.
7. Exchanges
We do not offer direct exchanges. If you wish to order a different item, please return the original product for a refund and place a new order separately.
8. Contact Us
If you have any questions about this policy, feel free to reach out to us at 626171143@qq.com.